In December 2020 our family emigrated from SA and arranged through a pet relocation agent to take our two beloved dogs with us. As they couldn’t travel together with us we left them with Mark and Suzi at K9 Bliss for a short time until their scheduled departure. When we left, we expected to be reunited with them within one week.
Unfortunately after we left SA, the plans went completely awry. The unfolding COVID situation and tardy work by our pet relocation agent resulted in a series of delays to their travel. This caused significant stress to our family, especially the children who are deeply attached to their pets.
However, our saving grace was K9 Bliss.
From the first moment, they took our pets into their fold and treated them like their own. They were truly sympathetic to us and the dogs and became our partners in managing this horrible situation together.
It eventually took 5 months for the dogs to be flown to be with us. All that time Mark and Suzi went way beyond what was expected in caring for them.
The list of what they did is long, but it includes …
- General caring – daily walks, feeding, playing, accommodation etc
- Daily email updates to us incl. photos and anecdotes. This made a huge difference to our
children in particular
- Video calls for us to interact with the dogs
- Arranging all necessary vet visits and medication requirements (our dogs are old)
- Arranging professional grooming
- Liasing with the pet relocation company (a lot of difficult admin)
- Overseeing their eventual travel to meet us
Overall, Mark and Suzi were the difference between our dogs arriving safely and healthily, and not. Their love and care kept us all positive through this tough experience, and no words can describe their empathy and professionalism. We cannot recommend them highly enough and we encourage anyone reading this to trust them completely with their beloved pets.
Thank you Mark and Suzi !!!
The van der Zwan family - Royce and Cathy, sons Robert, Richard and William, and of course Sarah the golden retriever & Milo the pug
"The Jonker family asked me to thank you for taking such good care of Tiggy during his stay with you! The daily pictures and updates put their minds at ease! The warm welcome and farewell gifts for Tiggy were just the cherry on top!" Jennifer
"Thank you so much! So glad we found your place and that will be Minkie's home away from home in the future. May God bless you abundantly in your work and life." Annemarie
"Thanks so much for the photo's. It warms my heart." Sulique
"You are a super host to these gorgeous Pooches!" Robyn
"Thank you again for looking after our Jessi with so much love. I cannot explain how much comfort it is to us to know that she is in your safe, capable and loving hand when we have a break away. I know she enjoyed her stay with you and see your home like a second. We will see you soon in September. Have a wonderful blessed day." Charmaine
"A Big thank you to K9 Bliss for giving our fur kids so much loving care.....we appreciate your daily photos and updates.....we will be back early 2021....Susi and Mark you are two amazing people....God Bless." Yvonne
"So so happy that my fur baby is so well taken care of!!! Couldn't think of a better place for my baby to have a sleep over. Thank you so much Susi and Mark" Chantal
"Susi & Mark took our boys in over the December holidays. This was a very big step for us as we have never done this before. However, on our first meeting at K9 BLISS ZA with these two lovely souls, any worries or doubts that we may have had were immediately diminished. With so much love and warmth we knew our boys had found a second home. We received frequent updates of our boys over the period which was very comforting as well. Susi & Mark welcomed our two boys with open arms and ensured that they received so much love and attention and walkies over the festive period and for that we will be forever grateful. We will definitely be using K9 BLISS ZA again as our boys' home away from home. Thank you, K9 BLISS ZA for taking such good care of our babies". Melanie C
"Susi & Mark are awesome there is nothing better than peace of mind wrt your fur babies when you are away. Daily updates and beautiful pics of your babies who look like they are having a ball all the time! Definitely recommend K9 Bliss, thank you so much guys!" Mandi
"The owners take special care of the dogs themselves. They are so dedicated and devoted. The dogs have amazing sleeping quarters inside and huge separated runs outside with ample shade under roof weather protection. You have to see it to believe it. Just fetched my bulldog and pug and they are so well cared for. Thank you K9 Bliss". Janita
"Dear Mark & Susi, Thank you so much for giving us peace of mind every day, while Gerry was staying with you. We knew that he was being loved and cared for the same as at home - it really is home from home for our precious boy! Gerry will definitely come visit again and we know that he will be welcomed and loved by you. May your year be blessed; receiving back all the love and care you so generously gift your guests and their families". Lindie
"Hi Susi & Mark, We just want to say Thank you from the bottom of our hearts for the wonderful time Mia had with you. I am truly blessed that I came across K9 Bliss to look after precious little Mia - she surely had a blast and without a doubt you are the best by far! We will definitely recommend K9 Bliss. Thank you for the pretty little dress for Mia, she loves it. K9 Bliss is her home away from home. Thank you again staycation Mom Susi & Dad Mark". Renett
"The most amazing doggy hotel. Our little baby, Gerry, absolutely loved his stay there - could not have asked for a better place or people to look after our angel. Gerry will most definitely be coming back in the future". Emma
"You guys are really incredible!!! What a blessing to know Doughnut's loved and looked after while away xxx". Maryke
"Thank you so much for taking such great care of our babies. They looked very happy. We will definitely be sending them back next time we are away". Michelle C
"Pepsi and Olly thank Susi and Mark for their wonderful doggie vacation, totally spoilt with lots of play time, Xmas treats, walkies and cuddles....they are looking forward to their next stay". Beryl H
"Thanks you so much Susi and Mark and I will always recommend you. Oh my word how absolutely wonderful. They say thank you so much! It will go onto the tree for Xmas!!! They are totally relaxed and they say they are happy to visit again". Estelle
"Thank you Susanne and Mark from K9 Bliss dog hotel. Yoda and Kalinka obviously enjoyed it a lot. Thanks especially for taking in Yoda with her special needs diet and all the preparation going into that". Janita
"You guys are really amazing!!! Doughnut was unbelievably blessed to spend time with 2 incredible people like yourselves!!! The facilities are immaculate and the love was even better!!! Not 1 day passed without a pic or a message! You guys are angels!!! Thank you". Maryke P
"I just want to thank you for your amazing service and assistance to Cath. You have exceeded every expectation and we are really grateful for your outstanding professionalism. So glad we found you!! All the best". Royce
"Charlie says he loved staying at K9 Bliss and will definitely be back! Thank you for having him and for all the spoils". Valerie
"Thanks so much Susi. You and Mark look after our babies so nicely, they are as happy as can be" Thank you for the little treats as well! Michelle C